Shipping policy
SHIPPING POLICY – SELECT SCENT STUDIO
Last Updated: September 28, 2026
Select Scent Studio carefully prepares and packages each fragrance decant to help ensure your order arrives safely.
PROCESSING TIME
Orders are typically processed and shipped within 1–2 business days after payment is successfully completed.
Business days generally exclude weekends and holidays. During periods of high order volume, promotions, new releases, or holidays, processing may take slightly longer.
SHIPPING & DELIVERY
Estimated delivery within the United States is generally 3–5 business days after shipment, depending on the shipping service selected, destination, carrier conditions, and other factors outside our control.
Delivery dates displayed during checkout or provided by a shipping carrier are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
TRACKING
Once your order ships, tracking information will be sent to the email address or contact information provided during checkout.
Please allow time for the carrier to scan and update tracking information after your shipping confirmation is received.
SHIPPING COSTS & FREE SHIPPING
Available shipping methods and applicable charges are displayed at checkout.
Select Scent Studio currently offers free standard shipping on qualifying orders of $45 or more, after applicable discounts and before any taxes or other charges, unless otherwise stated during a promotion.
Free-shipping promotions and thresholds may change from time to time.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible through our Contact Us page. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Select Scent Studio is not responsible for delivery delays or additional shipping expenses resulting from incorrect or incomplete customer-provided addresses.
LOST OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery timing may be affected by carrier delays, weather, transportation disruptions, holidays, or other circumstances outside our reasonable control.
If tracking indicates that your package may be lost in transit, please contact us through our Contact Us page. We will assist with reviewing the shipment and, when appropriate, work with the carrier to investigate.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please check the delivery location, mailbox or parcel area, household members, and neighbors when appropriate.
You should also contact the shipping carrier regarding the delivery.
If the package still cannot be located, contact Select Scent Studio and we will review the circumstances with you. A carrier's “Delivered” status does not automatically qualify an order for a refund or replacement.
DAMAGED OR LEAKING SHIPMENTS
If your order arrives damaged or with significant leakage, please contact us within 7 days of delivery and provide your order number along with clear photographs of the product and shipping packaging.
Please refer to our Refund & Return Policy for additional information regarding damaged, defective, incorrect, or missing items.
SHIPPING RESTRICTIONS
Fragrance products may be subject to carrier and transportation restrictions because they contain alcohol.
Shipping services and destinations available at checkout may therefore be limited based on carrier requirements and applicable regulations.
CONTACT US
For questions regarding shipping, tracking, delivery, or an order you have already placed, please use the Contact Us page on our website and include your order number when applicable.
Select Scent Studio