Refund policy

REFUND & RETURN POLICY – SELECT SCENT STUDIO

Last Updated: September 28, 2026

We want every Select Scent Studio order to arrive exactly as expected. Because fragrance decants are individually prepared and packaged for customers, our return policy differs from that of retailers selling unopened manufacturer-packaged products.

ALL SALES ARE FINAL

Due to the nature of fragrance decants and personal-use fragrance products, all decant sales are final once an order has been prepared or fulfilled.

We do not accept returns or exchanges because of:

Change of mind
Dislike of a fragrance or fragrance notes
Fragrance performance, projection, or longevity
Ordering the wrong fragrance or size
Finding the fragrance at a different price elsewhere

Fragrance is highly subjective, and scent and performance may vary depending on skin chemistry, environment, application, and other factors.

DAMAGED, LEAKING, OR DEFECTIVE ITEMS

If your order arrives damaged, leaking beyond what would reasonably be expected during shipping, or with a defective atomizer, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs showing the item, packaging, and damage or leakage

After reviewing the issue, Select Scent Studio may provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Please retain the product and original packaging until the issue has been resolved, as additional photographs or information may be requested.

INCORRECT OR MISSING ITEMS

If you receive the wrong fragrance, wrong decant size, or an item is missing from your order, please contact us within 7 days of delivery.

We will review the order and work to correct verified fulfillment errors at no additional cost to you.

LOST PACKAGES

If tracking indicates that your package has not been delivered and appears to be lost in transit, please contact us through our Contact Us page.

We will work with you and, when appropriate, the shipping carrier to investigate the shipment.

Packages marked as delivered by the carrier will be reviewed individually. Customers should first check the delivery location, household members, neighbors when appropriate, and contact the carrier if a package cannot be located.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the responsibility of the customer.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled before preparation begins. However, because decants may be individually prepared for an order, we cannot guarantee cancellation once preparation or fulfillment has started.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued are determined by the customer's bank, credit-card company, or payment provider and are outside Select Scent Studio's control.